Refund policy

Masterlink Materials Marketplace

Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of the Masterlink Materials Marketplace (“Marketplace”), operated by Masterlink Solutions Ltd (“Masterlink”, “we”, “us”, or “our”).

By accessing or using the Marketplace, users (“Buyers” and “Sellers”) agree to comply with and be bound by these Terms.

The Marketplace provides a platform for businesses to buy and sell polymers, masterbatch, additives, compounds, scrap materials, equipment and related products.

Masterlink acts solely as an intermediary marketplace operator and is not the manufacturer or owner of most products listed.

2. Eligibility

The Marketplace is intended for business-to-business (B2B) transactions only.

Users must:

  • Be a registered business entity

  • Provide accurate company information

  • Be authorised to enter into commercial agreements

Masterlink reserves the right to approve, suspend or remove accounts at its discretion.

3. Marketplace Role

Masterlink provides a platform that connects Buyers and Sellers.

Masterlink:

  • Reviews and vets listings where possible

  • Facilitates communication and transactions

  • May charge service or commission fees

However, Masterlink does not guarantee:

  • Product quality

  • Product suitability

  • Accuracy of listing descriptions

  • Regulatory compliance of products

Responsibility for these lies with the Seller.

4. Seller Responsibilities

Sellers must ensure that:

  • Listings are accurate and truthful

  • Materials comply with applicable regulations

  • Safety data sheets (SDS) are available where applicable

  • Products are safe for transport and handling

  • Materials are legally owned and can be sold

Sellers must not list:

  • Illegal materials

  • Hazardous substances without proper documentation

  • Counterfeit products

  • Misrepresented materials

Masterlink reserves the right to remove listings at any time.

5. Buyer Responsibilities

Buyers must:

  • Conduct their own due diligence on materials

  • Confirm technical suitability for their application

  • Review all documentation before purchase

  • Ensure materials meet regulatory requirements for their use

The Marketplace may contain surplus, redundant, off-spec, or recycled materials, which may not meet virgin material specifications.

6. Confidentiality

To protect the commercial interests of users:

  • Buyer and Seller identities may remain anonymous during initial negotiation.

  • Contact details may only be shared after a transaction agreement.

Users agree not to attempt to circumvent the Marketplace to avoid fees.

7. Pricing and Payments

Prices listed may be:

  • Fixed price (“Buy Now”)

  • Negotiable

  • Subject to offer

Payments may be processed through the Marketplace or directly between parties depending on the transaction.

Masterlink may charge:

  • Listing fees

  • Transaction fees

  • Commission on completed sales

All applicable fees will be clearly communicated.

8. Delivery and Logistics

Delivery terms are agreed between Buyer and Seller.

Unless stated otherwise:

  • Sellers are responsible for packaging and dispatch

  • Buyers are responsible for confirming delivery requirements

  • Transport costs may be additional

Masterlink is not responsible for delays or transport damage.

9. Product Quality and Liability

Materials sold through the Marketplace may include:

  • Surplus stock

  • Redundant masterbatch

  • Recycled materials

  • Off-specification materials

Products are sold “as described” or “as available.”

Masterlink makes no warranties or guarantees regarding:

  • Product performance

  • Colour consistency

  • Processing behaviour

  • Fitness for purpose

Buyers should perform appropriate testing before full-scale production use.

10. Returns and Disputes

Disputes regarding materials must be resolved between Buyer and Seller.

Masterlink may assist with mediation but is not responsible for resolving disputes.

Returns or refunds are subject to the Seller’s individual terms unless otherwise stated.

11. Limitation of Liability

To the fullest extent permitted by law, Masterlink shall not be liable for:

  • Loss of profits

  • Production downtime

  • Manufacturing defects

  • Indirect or consequential losses

  • Issues arising from material use

Total liability shall not exceed the fees paid to Masterlink for the transaction.

12. Suspension or Termination

Masterlink may suspend or terminate accounts that:

  • Provide false information

  • Violate these Terms

  • Attempt to bypass the Marketplace

  • Engage in fraudulent activity

13. Intellectual Property

All content on the Marketplace including branding, logos, and platform design is owned by Masterlink Solutions Ltd.

Users may not reproduce or distribute platform content without permission.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Privacy Policy

Information We Collect

We may collect:

  • Company name

  • Contact details

  • Billing information

  • Transaction data

  • Website usage data

How We Use Information

Information may be used to:

  • Operate the Marketplace

  • Facilitate transactions

  • Improve services

  • Prevent fraud

  • Comply with legal obligations

Data Protection

Masterlink processes personal data in accordance with the UK GDPR and Data Protection Act 2018.

Data will not be sold to third parties.

Acceptable Use Policy

Users must not:

  • Upload misleading listings

  • Attempt to bypass marketplace fees

  • Use the platform for illegal activities

  • Harass other users

  • Upload harmful or malicious content

Refund & Cancellation Policy

Due to the B2B nature of the Marketplace, refunds are not automatically provided.

Refunds may occur if:

  • A listing is proven to be materially misrepresented

  • Both parties agree to cancellation

  • The Seller’s terms allow it